Shipping & Returns
Australian Shipping Methods
Standard Delivery is 2-4 days to most locations throughout Australia, longer for some rural or remote areas.
Shipping costs for all orders
|Order Value||Standard Shipping|
If your order weighs more than 5kg and is comprised of bulky props and decorations, there may be an additional shipping cost. We will contact you prior to shipping to confirm if there are any additional costs.
When Will I Receive My Order?
Estimated Delivery Dates are entirely dependent on each individual item being ordered, as well as the shipping method and delivery address. We ship our parcels via Australia Post eParcel, StarTrack Express Courier or Toll Courier , depending on your location. Your shipment email will advise you of the relevant carrier. If your parcel ships via Australia Post eParcel, they may contact you via email or SMS with the option of Safe Drop. This is an agreement made between the receiver (you) and Australia Post prior to delivery of your parcel. If you opt in for Safe Drop with Australia Post, we will not be held liable for non-receipt of your parcel. For more information regarding Safe Drop, please refer to the Australia Post website.
If your parcel ships via StarTrack Express Courier or Toll Courier, and your order value is less than $300, most couriers will leave it in a safe place for you if you are not home. Orders to units, flats, apartments and businesses may still require a signature for delivery. Orders over $300 will always require a signature for delivery. If you are not going to be home to accept delivery it is recommended to use an alternative delivery address where somebody can sign for the parcel. Alternatively, a card may be left by the courier advising you of how to obtain your parcel.
Please Note: Couriers do not deliver on weekends or Public Holidays. You can track your order at StarTrack Express with the consignment number emailed to you. Tracking information will be available from the next business day.
If your item is returned to us because of incorrect addressing or because delivery was attempted but not possible, you will be required to pay an additional delivery fee to have the parcel delivered again. Please ensure your address is input correctly. Deliveries to Parcel Lockers and MyPost addresses may experience delivery delays. Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item we are not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
WARRANTY PERIOD: Standard warranty period is 30 days for a faulty product. We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us within the above timeframe. Replacements are not given for damaged packaging, we can only replace goods that are faulty on arrival. Please notify us as soon as possible if you believe there is an issue, so we can resolve it for you! If you have any concerns, please contact us on 1300 571 770 during Australia Eastern Standard Time business hours.
Most costumes are not designed for everyday wear or hire-store use. Damage due to over-use, rough treatment or general wear and tear are not covered by warranty.
UNWANTED ITEMS: We offer a refund, exchange or store credit for change of mind. Please note some items cannot be returned, see Exclusions for details.
If you decide that you do not the want item that you purchased, then you may return it subject to a few conditions:
- You must request your return within 7 days of receiving the item, and it must be returned to us within 14 days.
- Postage costs associated with the return of unwanted goods are the responsibility of the customer. Items returned to us via C.O.D. will not be accepted and will be returned to you at your cost. Items sent “Return to Sender” will have that charge deducted from the refund.
- Goods must be returned unused, in the original packaging and in original saleable condition. Blister packs must be unopened. Store credit is not available until the return has been received and processed by our Returns Department.
Please note original shipping costs are not refundable. If any item is not returned in original condition, or with any part of the packaging missing no exchange or refund will be possible. This includes items that have had shipping labels attached directly to the product packaging, or items squashed into inappropriately sized packaging.
EXCLUSIONS: We cannot accept returns for;
- Bulk orders that we have specially ordered in from our suppliers at your request.
- Items that have been damaged by makeup when trying on – please remove your makeup first!
- Items that have been altered in any way.
Due to Australian Health Regulations, we do not accept returns for the following items unless faulty, so please choose your product carefully!
The following items cannot be returned unless in sealed, unopened packaging and it has not been tried on:
- Wigs, beards or moustaches
- Fangs or novelty teeth
- Pet costumes and accessories